Returns & Refund Policy
At Dr. Meinaier, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you experience any issue with your order, we’re here to help.
1. Returns
- Products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.
- Items that are used, damaged, or not in their original condition are not eligible for return.
- To initiate a return, please contact our support team at +91 8528338182 or drmeinaier123@gmail.com with your order ID and reason for return.
2. Refunds
- Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if applicable) are non-refundable.
- If you haven’t received your refund after 10 business days, please check with your bank or payment provider, as processing times may vary.
3. Exchange Policy
- We only replace items that are defective or damaged.
- To request an exchange, please contact us within 48 hours of receiving your product.
4. Cancellation Policy
- Orders can be cancelled before dispatch by contacting our customer support.
- Once your order is shipped, cancellation requests cannot be processed.
5. Payment-Related Issues
- If your payment is debited but the order is not confirmed, please contact us with payment details (transaction ID, date, amount, and payment method).
- We will verify the transaction with our payment gateway and update you within 2–3 business days.
- In case of a failed or duplicate payment, the refunded amount (if applicable) will be credited back to your original payment source within 7–10 business days.
- Dr. Meinaier is not responsible for any delays caused by your bank, card issuer, or payment gateway.
6. Contact Us
For any questions or support related to returns, refunds, or payments, please reach out to:
📞 Phone: +91 8528338182
📧 Email: drmeinaier123@gmail.com